My number is refused

The most common reasons, and what to do for each.

It is in the regular WhatsApp app

Meta refuses a number used in the regular WhatsApp app. Two ways out: move it to the WhatsApp Business app (your chats come along), or delete the WhatsApp account of this number to make it a free number.

The confirmation code does not arrive

The number must be able to receive a text or a call. A landline works: choose the call. Check the number and the country code for typos.

Two-step verification, or a six-digit code

If the number was connected elsewhere before (with another provider), it may carry a six-digit code. Ask that provider to remove two-step verification, or remove it yourself in WhatsApp Manager, then try again.

It is already connected elsewhere

A number connects to one place at a time. Disconnect it from the other service first, then try again.

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