Add a payment method

Optional: only needed to message your customers first.

When is one needed?

Replying to a customer within 24 hours of their message is free, with no payment method.

To message first, or more than 24 hours after their last message (an appointment reminder, a confirmation, a follow-up), WhatsApp uses message templates, which Meta charges for. Without a payment method, Meta refuses them.

Where to add it

In WhatsApp Manager, at Meta: open your WhatsApp account, then "Payment methods", and add a card. Meta bills you directly; Nodium never touches these fees.

Also check that your business details are complete at Meta. Then wait 5 to 10 minutes before sending again.

Still stuck? Write to us